Customer Management
Collections Process
Our Process For Collecting Money From Your Customers
| Timeline | Expectation |
|---|---|
| End of Month | Invoice sent via email (and attached as a PDF), co-branded with Apruve and the seller. All orders in a given month are consolidated into a single invoice with Net X terms. |
| 7 Days Prior to Invoice Due | Payment reminder email with links to pay. Email is co-branded. |
| 2 Days Prior to Invoice Due | Payment reminder email with links to pay. Email is co-branded. |
| Due Date | Payment due via electronic payment method (ACH, Credit Card) or paper check. All checks are sent to Apruve for processing. |
| Overdue Emails | Sent on a schedule every Monday and Thursday morning. Appropriate payment links included. Invoice attached as a PDF. Co-branded. |
| 7 Days Past Due | First phone call from customer service representatives based in the U.S. Representative is calling “…on behalf of “Seller” & Apruve.” |
| Further Action (TBD) | The next action is triggered from the result of the previous phone call. Call again? Email? Was there a promise to pay? Unable to pay? |
| 55 Days Past Due | A letter is sent through the mail to the buyer. The letter is sent “…on behalf of “Seller” and Apruve.” |
Debt Collections Process
90 Days Past Due Generates an Automatic Collections Process:
- Credit limit is adjusted to zero and buyer will be unable to purchase using Apruve.
- If there is a dispute/return, Seller is notified and the issue is handled with Apruve.
- Seller will have the option to keep a buyer account in good standing by paying down their invoice using their Apruve dashboard.
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