Customer Management: Return Scenarios
Invoice is changed/canceled before it is funded by Apruve
- Change/cancelation is communicated to Apruve
- Replacement invoice is created and funded on the same schedule
Invoice has already been funded, but is changed/canceled before product ships
- Change/cancelation is communicated to Apruve
- Canceled Invoice: Funding will be withheld in future orders per the amount canceled
- Altered Invoice: New invoice amount will replace the old
- Increased Invoice Size: Additional funding will be administered on the same schedule in accordance with the change
- Invoice Reduced in Size: Funding will be withheld from future orders for the appropriate amount
A product is returned before the buyer pays their invoice
- Seller issues a full/partial refund from their Apruve dashboard
- Funding will be withheld from future orders in accordance with the amount refunded
Return occurs after buyer has paid
- Seller issues a full or partial refund from their Apruve dashboard
- If the buyer paid their invoice via ACH, Apruve will automatically refund the customer directly to their bank account
- If the buyer paid their invoice with a paper check, Apruve will notify the seller to issue a remittance accordingly