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Returns

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Invoice is changed/canceled before it is funded by Apruve
  • Change/cancelation is communicated to Apruve
  • Replacement invoice is created and funded on the same schedule

Invoice has already been funded, but is changed/canceled before product ships
  • Change/cancelation is communicated to Apruve
  • Canceled Invoice: Funding will be withheld in future orders per the amount canceled
  • Altered Invoice: New invoice amount will replace the old
  • Increased Invoice Size: Additional funding will be administered on the same schedule in accordance with the change
  • Invoice Reduced in Size: Funding will be withheld from future orders for the appropriate amount

A product is returned before the buyer pays their invoice
  • Seller issues a full/partial refund from their Apruve dashboard
  • Funding will be withheld from future orders in accordance with the amount refunded

Return occurs after buyer has paid
  • Seller issues a full or partial refund from their Apruve dashboard
  • If the buyer paid their invoice via ACH, Apruve will automatically refund the customer directly to their bank account
  • If the buyer paid their invoice with a paper check, Apruve will notify the seller to issue a remittance accordingly

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