As of January 12, 2016, Microsoft will no longer provide technical support or security updates for your browser. Please upgrade to the latest version of Internet Explorer to maintain safe, secure access to this site with an optimal user experience.

Collections Process

[raw]

Our Process For Collecting Money From Your Customers

TimelineExpectation
End of MonthInvoice sent via email (and attached as a PDF), co-branded with Apruve and the seller. All orders in a given month are consolidated into a single invoice with Net X terms.
7 Days Prior to Invoice DuePayment reminder email with links to pay. Email is co-branded.
2 Days Prior to Invoice DuePayment reminder email with links to pay. Email is co-branded.
Due DatePayment due via electronic payment method (ACH, Credit Card) or paper check. All checks are sent to Apruve for processing.
Overdue EmailsSent on a schedule every Monday and Thursday morning. Appropriate payment links included. Invoice attached as a PDF. Co-branded.
7 Days Past DueFirst phone call from customer service representatives based in the U.S. Representative is calling “…on behalf of “Seller” & Apruve.”
Further Action (TBD)The next action is triggered from the result of the previous phone call. Call again? Email? Was there a promise to pay? Unable to pay?
55 Days Past DueA letter is sent through the mail to the buyer. The letter is sent “…on behalf of “Seller” and Apruve.”

Debt Collections Process

90 Days Past Due Generates an Automatic Collections Process:

  • Credit limit is adjusted to zero and buyer will be unable to purchase using Apruve.
  • If there is a dispute/return, Seller is notified and the issue is handled with Apruve.
  • Seller will have the option to keep a buyer account in good standing by paying down their invoice using their Apruve dashboard.

[/raw]