Collections Process

Our Process For Collecting Money From Your Customers

Timeline Expectation
End of Month Invoice sent via email (and attached as a PDF), co-branded with Apruve and the seller. All orders in a given month are consolidated into a single invoice with Net X terms.
7 Days Prior to Invoice Due Payment reminder email with links to pay. Email is co-branded.
2 Days Prior to Invoice Due Payment reminder email with links to pay. Email is co-branded.
Due Date Payment due via electronic payment method (ACH, Credit Card) or paper check. All checks are sent to Apruve for processing.
Overdue Emails Sent on a schedule every Monday and Thursday morning. Appropriate payment links included. Invoice attached as a PDF. Co-branded.
7 Days Past Due First phone call from customer service representatives based in the U.S. Representative is calling “…on behalf of “Seller” & Apruve.”
Further Action (TBD) The next action is triggered from the result of the previous phone call. Call again? Email? Was there a promise to pay? Unable to pay?
55 Days Past Due A letter is sent through the mail to the buyer. The letter is sent “…on behalf of “Seller” and Apruve.”

Debt Collections Process

90 Days Past Due Generates an Automatic Collections Process:

  • Credit limit is adjusted to zero and buyer will be unable to purchase using Apruve.
  • If there is a dispute/return, Seller is notified and the issue is handled with Apruve.
  • Seller will have the option to keep a buyer account in good standing by paying down their invoice using their Apruve dashboard.