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Disputes

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Outlined Steps to Handle a Dispute

1
Buyer Notifies Apruve
Dispute Process Starts

Dispute notification will be documented through email, phone and/or letter.

2
Seller is Notified
Chargeback Processed

The seller is notified through email and/or phone, that a buyer has initiated a dispute for a specified invoice.

Apruve issues a chargeback against that specified invoice.

3
Buyer and Seller Communicate
Dispute Resolution

Buyer and seller discuss the issue through a resolution process.

Apruve and our lending partners are made aware of any evidence/documentation put forth toward resolution.

4
Decision is Made
Judgment is Final

Any judgment made by a third-party will be honored by Apruve and it’s lending partners.

If judgment sides with the seller, a refund for the chargeback will be promptly issued.

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