TreviPay Acquires Apruve

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Customer Management: Disputes

Outlined Steps to Handle a Dispute

Buyer Notifies Apruve
Dispute Process Starts
Dispute notification will be documented through email, phone and/or letter.
Seller is Notified
Chargeback Processed
The seller is notified through email and/or phone, that a buyer has initiated a dispute for a specified invoice. Apruve issues a chargeback against that specified invoice.
Buyer and Seller Communicate
Dispute Resolution
Buyer and seller discuss the issue through a resolution process. Apruve and our lending partners are made aware of any evidence/documentation put forth toward resolution.
Decision is Made
Judgment is Final
Any judgment made by a third-party will be honored by Apruve and it’s lending partners. If judgment sides with the seller, a refund for the chargeback will be promptly issued.