Customer Management: Disputes
Outlined Steps to Handle a Dispute
Buyer Notifies Apruve
Dispute Process StartsDispute notification will be documented through email, phone and/or letter.
Seller is Notified
Chargeback ProcessedThe seller is notified through email and/or phone, that a buyer has initiated a dispute for a specified invoice. Apruve issues a chargeback against that specified invoice.
Buyer and Seller Communicate
Dispute ResolutionBuyer and seller discuss the issue through a resolution process. Apruve and our lending partners are made aware of any evidence/documentation put forth toward resolution.