Outlined Steps to Handle a Dispute
Buyer Notifies Apruve
Dispute Process Starts
Dispute notification will be documented through email, phone and/or letter.
Seller is Notified
The seller is notified through email and/or phone, that a buyer has initiated a dispute for a specified invoice.
Apruve issues a chargeback against that specified invoice.
Buyer and Seller Communicate
Buyer and seller discuss the issue through a resolution process.
Apruve and our lending partners are made aware of any evidence/documentation put forth toward resolution.
Decision is Made
Judgment is Final
Any judgment made by a third-party will be honored by Apruve and it’s lending partners.
If judgment sides with the seller, a refund for the chargeback will be promptly issued.